This Just IN:

Just received an email from CMS with a reminder that all providers of Durable Medical Equipment need to be accredited by September 30, 2009.  This requirement touches many parts of your DME business.  It is vital to your billing privilages that you pass accreditation standards set forth in the Quality Standards for DMEPOS Providers.  Every aspect of your business centers around one word: Compliance.

While the long used 21 Medicare Supplier Standards state that a provider has a Complaint Resolution Protocol established, the New Quality Standards go a step further a dictate timelines for communicating and resolve complaints from your beneficiary.

Denying or neglecting these standards CAN and WILL stand in the way of your successful accreditation. But…..How and where do you fit this into your already busy schedule?  How much would it cost to employ someone to handle this for you?  How much do you lose in productivity when your current staff is interrupted by an unhappy customer?  I’m sure you have asked yourself all of these questions. How do I cut costs and maintain quality customer service?  The answer? Outsourcing!  

Outsource the tasks that don’t fit into your daily routine, or when lack of staff and/or training cripple your productivity.  Did you know that the average cost of turnover and training for one employee can be from $5,000 - $10,000? How many employees do you go through in a year or two or three trying to find one that is dependable, compentant, motivated, etc.?  Bottom line……think about outsourcing.

And now, here’s the plug:

DME-Solutions has succeeded with streamlining a Complaint Resolution Protocol with our Toll-Free Complaint Resolution Hotline.  Click here to read more about this invaluable service for DME Providers.

Until next time…..