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We listen and effectively respond to your needs and those of your customers. We are experts at translating those needs into marketing and reimbursement solutions that work, flow great and communicate well. Each day brings increased opportunity to increase business in current as well as new markets. This calls for you to be equipped with the information necessary to promise reimbursement and results that are positive. |
CRP Hotline Menu
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The CRP Hotline Service is a sophisticated voice messaging system that was developed to streamline the complaint resolution process for all providers and suppliers. CRP Hotline is the most cost effective way to stay complaint compliant in today’s healthcare industry.
Medicare Standards require a
working CRP! Medicare Supplier Standard #19 A supplier must have a complaint resolution protocol established to address beneficiary complaints that relate to these standards. A record of these complaints must be maintained at the physical facility. Medicare Supplier Standard #20 Complaint records must include: the name, address, telephone number and health insurance claim number of the beneficiary, a summary of the complaint, and any actions taken to resolve it. DMEPOS Quality Standard – Consumer Services #3 Within five (5) calendar days of receiving a beneficiary’s complaint, the supplier shall notify the beneficiary, using either oral, telephone, e-mail, fax, or letter format, that it has received the complaint and that it is investigating. Within 14 calendar days, the supplier shall provide written notification to the beneficiary of the results of its investigation and response. The supplier shall maintain documentation of all complaints that it receives, copies of the investigations, and responses to beneficiaries.
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NPI use is now accepted by Medicare.
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